Molyneux Refunds & Returns Policy

At Molyneux, we want you to feel confident in every purchase. We understand that sometimes an item may not be quite right, and we're here to make the returns process as straightforward as possible.

Please review our refunds, returns and exchanges policy below.

Returns & Exchanges

We offer exchanges or store credit for eligible change-of-mind purchases, including incorrect sizing, provided you contact us within 7 days of receiving your order.

To be eligible for a change-of-mind return:

• Items must be unworn, unwashed and in their original condition.

• All original tags must remain attached.

• Proof of purchase or an order confirmation must be provided.

• Returns must be sent using a tracked shipping service, with tracking details provided to our team.

All change-of-mind returns are subject to inspection and approval once received.

Change of Mind & Incorrect Sizing

We understand that sometimes the fit isn't quite right.

If you've ordered the wrong size or changed your mind, we're happy to offer an exchange or store credit, provided the item meets our return conditions.

We offer one size exchange per order. Customers are responsible for the cost of returning the original item, while Molyneux will cover the standard shipping cost of sending the replacement item.

Only one voluntary size exchange is permitted per order. Any further change-of-mind exchanges will be at the discretion of Molyneux.

Exchanges are subject to stock availability. If your preferred size is unavailable, store credit will be offered.

We do not offer monetary refunds for change-of-mind purchases, including incorrect sizing or colour selection.

These conditions do not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or does not match its description, please contact us at molyneuxclo@gmail.com with your order details and a description of the issue.

Where an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the nature of the issue.

For major failures, customers are entitled to choose a refund or replacement in accordance with Australian Consumer Law.

Where we have supplied an incorrect item, we will arrange an appropriate resolution at no additional cost to you.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Return Shipping

For change-of-mind returns and incorrect sizing, customers are responsible for the cost of returning their items.

For an approved first size exchange, Molyneux will cover the standard shipping cost of sending the replacement item to the customer.

We recommend using a tracked shipping service, as Molyneux cannot be held responsible for change-of-mind returns lost in transit.

Where an item fails to meet applicable consumer guarantees, reasonable return shipping costs will be reimbursed in accordance with Australian Consumer Law.

Original shipping charges are generally non-refundable for change-of-mind returns. This does not affect any entitlement to reimbursement under Australian Consumer Law.

Refunds & Store Credit

Once your return has been received and inspected, we will notify you by email of the outcome.

Approved change-of-mind returns will be processed as an exchange or store credit.

Store credit will be issued electronically and can be used towards future purchases from Molyneux.

Where a monetary refund is required under Australian Consumer Law, it will be processed using the original payment method where possible, within a reasonable timeframe.

Sale Items

Sale items are considered final sale and are not eligible for change-of-mind returns, exchanges or store credit.

This does not affect your rights under Australian Consumer Law where an item is faulty, incorrectly described or otherwise fails to meet consumer guarantees.

How to Request a Return

To request a return or exchange, please email molyneuxclo@gmail.com with the following information:

• Your order number

• The item you wish to return

• The reason for your return or exchange

• Your preferred replacement size, if applicable

Our team will review your request and provide further instructions, including the appropriate return address.

Please contact us before sending any items back.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The voluntary returns and exchanges conditions outlined in this policy operate in addition to your statutory consumer rights.

Policy Updates

Molyneux reserves the right to update this policy from time to time. Any changes will be published on our website.

For any questions regarding returns, exchanges or refunds, please contact us at molyneuxclo@gmail.com.